Disappointed fan

Complete failure if not a fraud. I want my money back. When I bought something labeled bears radio live, i did it solely to hear the bears home call on wbbm. It merely shows as "stopped." Then i go to info to be told that "sometimes" the stations cant broadcast due to contractual obligations. And i should try both teams stations. If i wanted the gb home call i would have bought something called packers radio!!
If stopped means it cant be broadcast it should at least say that rather than have me have to struggle 15 mins to figure out how to get it started.
I dont have email set up on my phone so i couldnt follow the apps direction to email for support b4 leaving negative feedback. How do I get my refund?!

Ptg older/wiser about Chicago Football Radio & Live Scores, v1.9